OUR QUALITY MANAGEMENT SYSTEM

Management process
Policy / Purposes / Review / Planning

  • THE CUSTOMER: the core of our quality policy
  • Our purpose: his SATISFACTION
  • Our tools: competent technicians LISTENING TO THE CUSTOMER and ANALYSING HIS NEEDS

A PLANNED IMPROVEMENT OF OUR QUALITY SYSTEM PERFORMANCE
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Customer Process
Customers requirements / Communication / Rules

  • IDENTIFICATION OF YOUR REQUIREMENTS AT YOUR PREMISES
  • REVIEW OF THOSE REQUIREMENTS WITH YOUR CO-OPERATION
  • A PARTICIPATIVE PROJECT MANAGEMENT

THE CUSTOMER IS AT THE CENTRE OF OUR THINKING
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Support process
Human resources / Infrastructures / Partners

  • HUMAN RESOURCES : training plan, abilities evaluation
  • INFRASTRUCTURES : Installations and surroundings conducive to a high
    quality standard
  • PARTNERSHIP : a partnership policy with our suppliers

THE BEST WAY TO ACHIEVE OUR AIMS
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Realization Process
Design-development / Purchases / Production / Installation / Product related instructions

CONCEPTION / DEVELOPMENT

Controlled design (computing type-Poka-Yoké-Amdec)
Planning (GANT diagram, PERT analysis)
Design review and validation of prototype with the customer

PURCHASES
Selection and evaluation of the suppliers
Partnership on strategical products (quality plan)
Quality control

PRODUCTION / INSTALLATION

Identification and traceability of products
Knowledge of means of production (MSP - Preventive Maintenance)
Knowledge of CME equipments
Global installation planning (logistics, security)

PRODUCT RELATED ARRANGEMENT
System user's training programme
Assistances and Technical Documentation
Spare parts

ADDED VALUE CHAIN
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Measure and Supervision Process
Customers satisfaction / Internal audit / Processing of non-conformities

CUSTOMER SATISFACTION
=
Expected quality <> quality sold
CUSTOMER CLAIM
=
A systematic answer
SELF-CHECK
=
Zero non-conformity
PRODUCT AUDIT
=
Safety and reliability of products
INDICATORS
=
Prove efficiency
PROCESS AUDIT
=
Eliminate all dysfunction
TREATMENT OF
NON-CONFORMITIES
=
Eliminate occurences

OUR PROGRESS SOURCES
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Improvement Process
Data analysis / corrective-preventive actions


THE FUTURE OF OUR FIRM AND THE SATISFACTION OF OUR CUSTOMERS
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